Vous avez beau faire attention, la place de parking s’avère parfois vraiment trop étroite ou votre chien un peu trop à son aise sur le siège passager. Pas de souci, nos services se chargent pour vous de faire disparaître toute trace de ces désagréments.

"]]]]]]]]]]]]]]]],["^0",["elements",["^1",[["^0",["type","sectionLinks","data",["^0",["title","Choisissez votre sujet:","items",["^1",[["^0",["name","Clever Repair®","sectionId","41ffba44b1640cc8b2e69a546b945700"]],["^0",["name","Service Carrosserie & Peinture","sectionId","64b56ecdac4fc473ee22379ee26be16d"]],["^0",["name","Service bris de glace","sectionId","66bcf7b473235e23e7ab0f1d96d426ca"]],["^0",["name","Tout sur les bris de glace","sectionId","c187c7dfd82266b30a5735ee696394c3"]]]]]]]]]]]],["^0",["elements",["^1",[["^0",["type","elementsGroup","data",["^0",["title","Volkswagen Clever Repair®.","subtitle","À petit défaut, petit geste."]]]],["^0",["type","tabbox","data",["^0",["items",["^1",[]]]]]]]]]],["^0",["elements",["^1",[["^0",["type","elementsGroup","data",["^0",["title","Service Carrosserie & Peinture.","subtitle","La sécurité en beauté."]]]],["^0",["type","tabbox","data",["^0",["items",["^1",[["^0",["name","Vos avantages","element",["^0",["type","accordion","data",["^0",["items",["^1",[["^0",["name","Pourquoi faire réparer la carrosserie par un expert?","elements",["^1",[["^0",["type","elementsGroup","data",["^0",["elements",["^1",[["^0",["type","richtext","data",["^0",["text",["^0",["text","

La carrosserie se déforme de manière contrôlée et programmée pour absorber l'énergie du choc. Elle offre une sécurité optimale contre les projections de gravillons. Non contente d’avoir fière allure, elle protège vos passagers et les autres acteurs de la circulation routière. Pour être toujours en sûreté sur la route, confiez sa réparation à un expert.

"]]]]]]]],"link",["^0",["name","Plus d'informations","url","https://www.volkswagen.ch/fr/service-zubehoer/Teile/Karosserie-Lack.html"]]]]]]]]]],["^0",["name","Qui paie quoi? Casco complète, casco partielle.","elements",["^1",[["^0",["type","elementsGroup","data",["^0",["elements",["^1",[["^0",["type","richtext","data",["^0",["text",["^0",["text","

L'assurance casco, complète ou partielle, prend en charge les réparations automobiles. Mais quels dommages couvre-t-elle? Voici un tour d’horizon.

"]]]]]]]]]]]],["^0",["type","elementsGroup","data",["^0",["subtitle","Casco partielle","elements",["^1",[["^0",["type","richtext","data",["^0",["text",["^0",["text","

Bris de glace
Incendie ou explosion
Accident avec un animal sauvage
Intempéries (grêle, foudre, inondation, tempête)
Soustraction, vol en particulier
Vol avec violence
Détournement (dans certaines circonstances)
Dommages électriques suite à un court-circuit
Dommages dus aux martres

"]]]]]]]]]]]],["^0",["type","elementsGroup","data",["^0",["subtitle","Casco complète","elements",["^1",[["^0",["type","richtext","data",["^0",["text",["^0",["text","

Collision avec délit de fuite
Dommages dont le conducteur est lui-même responsable
Dommages causés par des tiers non-assurés et/ou non-solvables
Vandalisme

"]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]],["^0",["elements",["^1",[["^0",["type","elementsGroup","data",["^0",["title","Service bris de glace.","subtitle","Intervention rapide en cas de petits dommages."]]]],["^0",["type","tabbox","data",["^0",["items",["^1",[]]]]]]]]]],["^0",["elements",["^1",[["^0",["type","slider2","data",["^0",["title","Petit impact, gros risque.","text",["^0",["text","Quatre bonnes raisons d’intervenir rapidement."]],"items",["^1",[["^0",["title","Perte de stabilité.","text",["^0",["text","Élément porteur de la carrosserie, votre pare-brise garantit pratiquement 30% de sa rigidité – à condition d’être en bon état."]],"image",["^0",["rawFormat","imgTag","raw",["^0",["src","https://www.volkswagen.ch/content/dam/vw-ngw/international-mastersite/after-sales/parts/glass-light-and-visibility/icon_16_9_glass_light_visibility_tip_1.png","title","","alt",""]]]]]],["^0",["title","Perte d'appui.","text",["^0",["text","Au déclenchement, les airbags s’appuient sur votre pare-brise, ce qui exige qu’il soit en parfait état."]],"image",["^0",["rawFormat","imgTag","raw",["^0",["src","https://www.volkswagen.ch/content/dam/vw-ngw/international-mastersite/after-sales/parts/glass-light-and-visibility/icon_16_9_glass_light_visibility_tip_2.png","title","","alt",""]]]]]],["^0",["title","Perte de résistance.","text",["^0",["text","Vent, secousses: votre pare-brise supporte bien des aléas – lorsqu’il est intact. 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Votre Volkswagen est à votre service à tout moment. Nous aussi: en quelques minutes, nous contrôlons et révisons votre voiture. Fiabilité oblige.

"]]]]]]]]]]]]]]]],["^0",["elements",["^1",[["^0",["type","sectionLinks","data",["^0",["title","Choisissez votre sujet:","items",["^1",[["^0",["name","Réception active","sectionId","b66e859043842617c1172c889451f87b"]],["^0",["name","Service climatisation","sectionId","f3453d94679c72f95628de52b88b9a1c"]],["^0",["name","Diagnostic automobile","sectionId","abf25b65dd69720e86bf240859d7c1ed"]],["^0",["name","Vidange","sectionId","a4158911d3dc30b8deed409f3bb3d296"]]]]]]]]]]]],["^0",["elements",["^1",[["^0",["type","elementsGroup","data",["^0",["title","Réception dialoguée.","subtitle","Votre Volkswagen est à votre service à tout moment. Nous aussi: en quelques minutes, nous contrôlons et révisons votre voiture. Fiabilité oblige."]]]],["^0",["type","tabbox","data",["^0",["items",["^1",[["^0",["name","Vos avantages","element",["^0",["type","accordion","data",["^0",["items",["^1",[["^0",["name","Ensemble, nous contrôlons les points suivants.","elements",["^1",[["^0",["type","elementsGroup","data",["^0",["elements",["^1",[["^0",["type","richtext","data",["^0",["text",["^0",["text","

Amortisseurs
Direction
Échappement
Éclairage
Essuie-glaces
Freins
Liquide de refroidissement
Mallette de secours/triangle
Moteur/transmission (étanchéité)
Niveau d'huile
Pare-brise
Roues/pneus

"]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]],["^0",["elements",["^1",[["^0",["type","elementsGroup","data",["^0",["title","Service climatisation.","subtitle","Air propre et frais à bord."]]]],["^0",["type","tabbox","data",["^0",["items",["^1",[["^0",["name","Vos avantages","element",["^0",["type","accordion","data",["^0",["items",["^1",[["^0",["name","Nous contrôlons pour vous les points suivants.","elements",["^1",[["^0",["type","elementsGroup","data",["^0",["elements",["^1",[["^0",["type","richtext","data",["^0",["text",["^0",["text","

Évaporateur
Filtre à pollens
Liquide de refroidissement
Réservoir d’eau
Système électronique
Système mécanique

Essai sur route inclus.

"]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]],["^0",["elements",["^1",[]]]],["^0",["elements",["^1",[["^0",["type","elementsGroup","data",["^0",["title","Diagnostic automobile.","subtitle","Électroniquement vôtre."]]]],["^0",["type","tabbox","data",["^0",["items",["^1",[["^0",["name","Vos avantages","element",["^0",["type","accordion","data",["^0",["items",["^1",[["^0",["name","Nous contrôlons pour vous les points suivants.","elements",["^1",[["^0",["type","elementsGroup","data",["^0",["elements",["^1",[["^0",["type","richtext","data",["^0",["text",["^0",["text","

ABS
Climatisation automatique
Électronique de confort
Gestion du moteur
Système d’aide au stationnement
Systèmes d’assistance à la conduite
Systèmes de retenue (airbags, prétensionneurs)

"]]]]]]]]]]]]]]]],["^0",["name","Fonctionnement du diagnostic automobile.","elements",["^1",[["^0",["type","elementsGroup","data",["^0",["elements",["^1",[["^0",["type","richtext","data",["^0",["text",["^0",["text","

Le diagnostic automobile comporte deux éléments: l’un à bord (système embarqué) et l’autre hors bord (système externe).

Diagnostic à bord (embarqué)
\nPartie intégrante de votre Volkswagen, ce système embarqué surveille en cours de route tous les composants de l'échappement. Il vous alerte si les émissions augmentent de manière significative, il relève les défauts et désactive pour votre sécurité les fonctions éventuellement défaillantes.

Diagnostic hors bord (externe)
\nNos appareils de diagnostic lisent les données du système embarqué. Ils nous permettent de contrôler l'électronique de votre Volkswagen et de détecter les dysfonctionnements en un temps record pour y remédier.

"]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]],["^0",["elements",["^1",[]]]],["^0",["elements",["^1",[["^0",["type","elementsGroup","data",["^0",["title","Vidange.","subtitle","Brève intervention pour une longue durée de vie."]]]],["^0",["type","tabbox","data",["^0",["items",["^1",[["^0",["name","Vos avantages","element",["^0",["type","accordion","data",["^0",["items",["^1",[["^0",["name","À quoi sert la vidange?","elements",["^1",[["^0",["type","elementsGroup","data",["^0",["elements",["^1",[["^0",["type","richtext","data",["^0",["text",["^0",["text","

L'huile moteur est soumise à rude épreuve: fortes pressions, résistances et températures extrêmes. Elle lubrifie, nettoie, protège de la corrosion, améliore l'étanchéité et neutralise les contaminants. Or avec le temps, même la meilleure huile se dégrade et finit par s'encrasser.

"]]]]]]]]]]]]]]]],["^0",["name","Quand vidanger?","elements",["^1",[["^0",["type","elementsGroup","data",["^0",["elements",["^1",[["^0",["type","richtext","data",["^0",["text",["^0",["text","

La périodicité des vidanges est précisée dans votre manuel d’utilisation. Elle est de deux types:

flexible: quand le voyant s'allume (au plus tard au bout de deux ans).
fixe: tous les 15 000 km, mais au moins une fois par an

Important: la multiplication des courts trajets et des démarrages à froid peut raccourcir les intervalles.

"]]]]]]]]]]]]]]]],["^0",["name","Remplacer en même temps le filtre?","elements",["^1",[["^0",["type","elementsGroup","data",["^0",["elements",["^1",[["^0",["type","richtext","data",["^0",["text",["^0",["text","

Impuretés et résidus de combustion encrassent le filtre à huile avec le temps. Il est recommandé de le remplacer en même temps que l'huile, au profit de la longévité du moteur.

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Votre agenda est déjà plein à craquer et pourtant, l’heure a sonné pour la révision de votre Volkswagen? Pas de problème: nous nous en chargeons, tout en garantissant votre mobilité – avec nos prestations tout confort.

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Vous pouvez éviter ces problèmes: les assurances de suivi CarLife et CarLife Plus vous garantissent en effet une protection parfaite, pour vous, votre véhicule et bien sûr aussi votre budget."]],"link",["^0",["name","Plus d'informations","url","https://www.volkswagen.ch/fr/service-zubehoer/Service/Garantie-Finanzierung.html","alias","amag/fr/volkswagen/garantie-finanzierung","aliasTemplate","volkswagenImportedArticle"]],"image",["^0",["rawFormat","imgTag","raw",["^0",["src","https://www.volkswagen.ch/content/dam/vw-ngw/international-mastersite/after-sales/roadside-assistance/assistance-with-an-accident/icon_16_9_guarantee_extension.png","title","","alt",""]]]]]]]]]]]]]]]],["^0",["elements",["^1",[["^0",["type","elementsGroup","data",["^0",["title","Élimination des véhicules hors d'usage.","subtitle","Gratuit et 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Quoi que vous réserve la route, une chose est sûre: nos prestations de garantie vous simplifient bien des choses, notamment l'organisation de votre mobilité en cas de panne.

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Dépannage sur place
\nAssistance sur place (p. ex. aide au démarrage). Prise en charge des frais de remise en état de marche.
\n
\n
Remorquage
\nSi un dépannage sur place n'est pas possible, votre véhicule est remorqué gratuitement jusqu’au prochain prestataire de services agréé VW.
\n
\n
Récupération en cas de collision
\nAprès un accident, nous prenons en charge la récupération de votre véhicule et les frais y afférents, à concurrence de CHF 2000.--.
\n
\n
Véhicule de courtoisie et frais de transport supplémentaires
\nÀ la suite d’une panne, d’un vol ou d’un accident, votre mobilité est assurée si votre voiture doit être remorquée et ne peut pas être remise en état rapidement (réparation de plus de deux heures). Pour la durée de la réparation, vous avez droit à un véhicule de courtoisie, à un transport en taxi ou à un billet de train. Les frais y afférents sont couverts jusqu'à CHF 500.-- en Suisse. Il n’est pas accordé de véhicule de courtoisie à l’occasion des travaux d’entretien, de révision ou de remise en état usuels.
\n
\n
Frais d'hébergement et de repas
\nSi, du fait de la défaillance du véhicule assuré, vous êtes contraint à un séjour imprévu ou prolongé (éloignement du domicile de plus de 30 km à vol d'oiseau), les frais d'hébergement et de repas sont pris en charge jusqu'à CHF 500.-- par personne.
\n
\n
Frais de stationnement
\nÀ la suite d’une panne, d’un vol ou d’un accident, nous remboursons les frais de stationnement de votre véhicule à hauteur de CHF 200.--.
\nVous trouverez des informations détaillées dans la brochure Totalmobil! jointe aux documents de bord.
\n
\n
Attention
\nLes interventions qui n'ont pas été organisées et/ou initiées par le centre d’appel d’urgence, ou qui n’ont fait l’objet d’aucun accord préalable avec lui, sont exclues de la couverture!

"]]]]]]]]]]]]]]]],["^0",["name","Prestations supplémentaires à l’étranger.","elements",["^1",[["^0",["type","elementsGroup","data",["^0",["elements",["^1",[["^0",["type","richtext","data",["^0",["text",["^0",["text","

Véhicule de courtoisie et frais de transport supplémentaires
\n Prestations analogues à celles assurées en Suisse. À l’étranger, ces frais sont couverts à concurrence de CHF 1000.-- par incident (Suisse CHF 500.--).
\n
\n
Constatation de l'étendue du sinistre
\n Les frais afférents à la constatation de l'étendue du sinistre (p. ex. photos), afin de déterminer si le véhicule doit être rapatrié, sont pris en charge jusqu'à CHF 200.--.
\n
\n
Frais d'expédition des pièces de rechange
\n En cas de panne, de vol ou d’accident, nous vous fournissons les pièces de rechange nécessitées d’urgence et nous prenons à notre charge les frais d’expédition, de douane, de fret aérien, d’envoi par colis ou par exprès. Le coût des pièces de rechange n’est pas pris en charge.
\n
\n
Rapatriement du véhicule
\n Si, après une panne, un accident ou un vol à l’étranger, votre véhicule ne peut pas être remis en état de marche dans un délai d’un jour ouvrable, nous prenons en charge son rapatriement en Suisse et les frais y afférents.
\nSi les frais de rapatriement du véhicule devaient dépasser sa valeur actuelle, nous supporterions les coûts de mise à la ferraille à l'étranger.
\nNous vous aidons en outre à régler les formalités indispensables et nous prenons à notre charge les frais de douane.
\nVous trouverez des informations détaillées dans la brochure Totalmobil! jointe aux documents de bord.

Totalmobil! est valable dans tous les états membres de l'Union Européenne, ainsi qu’en Suisse, dans la Principauté de Liechtenstein, en Norvège, en Serbie, au Monténégro, en Macédoine et en Bosnie-Herzégovine.

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Une protection maximale, c'est tout simple avec l’extension de garantie CarLife Plus: elle assure votre Volkswagen jusqu’à 7 ans ou 120 000 km maximum. Quant aux véhicules de plus de sept ans, ils peuvent profiter de l'extension CarLife. Atouts gagnants: la souscription est désormais annuelle et vous pouvez même assurer votre voiture jusqu'à 10 ans ou 200 000 km.

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Remplacement pour préserver la valeur de votre Volkswagen ou accessoires pour plus de confort: en optant pour les pièces originales Volkswagen, vous garantissez une fonctionnalité optimale et profitez de produits haut de gamme. Ils sont dans tous les cas assortis à votre Volkswagen. L’assortiment de pièces® originales Volkswagen comprend près de 299 000 références dans le monde, que Volkswagen met à disposition pour tous ses modèles pendant jusqu’à 15 ans après la production en série. Nos offres de service vous garantissent une mobilité sans souci: Des conditions intéressantes et un concept personnalisé, le service selon vos besoins.
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